Returns & Refunds Policy

1. Introduction

At Supplix (trading name of Noni Enterprises Ltd), we are committed to ensuring your satisfaction with our products. This Returns and Refunds Policy outlines the conditions under which we accept returns and process refunds for wholesale orders.

2. Return Period

You may return products within 14 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• Products must be unused and in their original condition
• Products must be in their original packaging
• Products must be in resaleable condition
• All accessories, manuals, and components must be included
• A valid proof of purchase is required

3. Non-Returnable Items

The following items cannot be returned unless faulty:

• Products that have been used, opened, or are not in original condition
• Items without original packaging
• Custom or specially ordered items
• Clearance or sale items (unless faulty)
• Products marked as non-returnable at the time of purchase

4. Damaged or Faulty Goods

If you receive damaged or faulty goods, please follow these steps:

For faulty goods, we will offer a replacement, repair, or full refund including any delivery charges paid.

5. How to Request a Return

To request a return, please contact us before sending any items:

Please include the following information in your return request:

• Order number
• Product name and quantity
• Reason for return
• Photographic evidence (if applicable)

We will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Do not send items back without contacting us first.

6. Return Shipping

Return shipping costs are determined as follows:

7. Refund Process

Once we receive and inspect your returned items, we will process your refund:

• Inspection: We will inspect the returned goods within 3 business days
• Notification: You will receive an email confirming approval or rejection
• Processing: Approved refunds are processed within 14 days
• Method: Refunds are issued to the original payment method

8. Partial Refunds

Partial refunds may be issued in the following situations:

• Items returned with missing components or accessories
• Items showing signs of use or wear
• Items returned without original packaging (with reduced value)
• Items returned outside the 14-day window (at our discretion)

9. Exchanges

If you wish to exchange a product for a different item, please follow the standard return process and place a new order for the desired product. We do not process direct exchanges. This ensures the fastest possible service for our trade customers.

10. Bulk Orders

For bulk or large orders, please contact us directly to discuss return arrangements. Special terms may apply to orders above certain quantities. We recommend inspecting bulk deliveries promptly and reporting any issues immediately.

11. Order Cancellations

Orders can be cancelled free of charge if the cancellation request is received before dispatch. Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.

12. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 (for consumer purchases) or Sale of Goods Act 1979 (for business-to-business transactions). Faulty goods are always covered by statutory protections regardless of our returns policy.

13. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: