Privacy Policy

1. Introduction

Noni Enterprises Ltd (trading as Supplix) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, VAT number, trade references
• Transaction Information: Order history, payment details, delivery information
• Technical Information: IP address, browser type, device information
• Communication Records: Emails, phone calls, and other correspondence

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Manage your trade account
• Communicate with you about orders and services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfil our contractual obligations to you
• Legitimate Interests: For business operations and improvements
• Consent: For marketing communications
• Legal Obligation: To comply with laws and regulations

5. Data Sharing

We may share your information with:

• Delivery and courier services to fulfil orders
• Payment processors to handle transactions
• Professional advisers (accountants, lawyers)
• Government authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Typically, we retain customer records for 7 years after the last transaction.

8. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (where applicable)
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing for marketing purposes
• Withdraw Consent: Withdraw consent at any time

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

13. Complaints

If you are not satisfied with our response to any data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.